On Hold Magic – IVR (Interactive Voice Response) Phone Solutions

If you have a high volume of phone calls that can be directed to various departments for handling, an IVR (Interactive Voice Response) phone function is an effective distribution solution to managing your call center call flow! 

On Hold Magic can record your IVR phone messages so you can streamline your business ‘front line’ and effectively manage your call flow.

Talk to our team to discuss mapping out your IVR phone process into an organised call flow chart directing clients through a selection criteria directing them into the appropriate IVR groups for handling their enquiry, or provide back out options and a last recourse option to speak to reception staff. A well structured IVR call arrangement will quickly bring the client to the area that they are looking for without any stress and save valuable staff time in redirecting calls.